Delete your Yttrio account

Effective 22 October 2026. Version 2026-10-22.1. Controlled test release.

You can request deletion of your account and associated data without installing or reopening the mobile app.

1. Open https://app.yttrio.app/account-deletion and sign in to the account you want deleted.
2. Choose account deletion in the privacy and data settings, review the consequences and confirm. A recent ownership check may be needed.
3. Follow the request status and the applicable deadline under your requests.

If you cannot sign in, email support@yttrio.app with the subject “Yttrio account deletion,” preferably from the email linked to the account. Ask to delete the account and associated data. We explain a secure ownership check before acting. Do not send passwords, SMS codes, card credentials or identity-document images by ordinary email. Privacy questions can also be sent to legal@yttrio.app.

A valid authenticated request restricts new protected activity while necessary support, existing settlements, refunds and disputes can continue. The request and restricted account are not completed erasure. Eligible data are removed; minimum records with a specific remaining lawful purpose may be retained separately with restricted access. Provider and recovery copies require their applicable handling. We explain any material retention or lawful extension and confirm fulfilment separately. Pseudonymisation alone is not erasure.

Deletion does not automatically cancel a store renewal. Use https://apps.apple.com/account/subscriptions or https://play.google.com/store/account/subscriptions to manage the original purchase. You can request deletion without first cancelling renewal or waiting for subscription expiry. You may use remaining token credits before requesting deletion, or proceed without using them. Final deletion ends access to your account and its unused credits; we explain that consequence before final confirmation. Using the credits first is optional and cannot be made a condition for deletion. The request creates no extra token charge. Voluntary closure does not itself create a discretionary cash refund or a right to cash redemption, but mandatory withdrawal, defect, erroneous-charge and other remedies and originating-store refund decisions remain applicable. Support can assist with those claims; necessary records may remain separately restricted.

Operator: Vasilii Shaposhnikov, registered as SHAPOSHNIKOV, VASILII, CUIT 27-96396761-1. Postal contact: Avenida Santa Fe 1834, Ciudad de Buenos Aires, C1123AAN, Argentina. Public support +54 9 11 3035-8778. Privacy Notice: https://yttrio.app/privacy.

Public Web purchases of subscriptions and tokens are not enabled in this release.

Customer Support: Monday–Friday, 10:00–18:00, Buenos Aires time (America/Argentina/Buenos_Aires). Contact support.